Subject: Urgent issue with onboarding emails not sending for Acme Health workspace

From: Priya Raman <priya.raman@acmehealth.example>
Company: Acme Health
To: support@yourapp.example
Date: June 4, 2026

Hi team,

We’re having a problem with the onboarding email sequence in our Acme Health workspace. New users are being added successfully, but they are not receiving the welcome email or the follow-up setup instructions.

This started yesterday afternoon after we updated the custom domain settings. We tested with five new users this morning, and none of them received the first email. I checked spam folders and the messages are not there.

This is urgent because we have a client rollout scheduled for Friday, June 5, and about 120 clinicians need to receive onboarding instructions before then.

Can someone check whether our email domain verification or sender configuration is causing the issue? If needed, please let us know exactly what DNS record or setting we need to update.

Thanks,
Priya Raman
Implementation Manager
Acme Health